1. How can I place the order How do you control the quality?
After all details of the order were confirmed, we will send our signed and stamped proforma invoice to you. We will carve
foam/clay/3D models as per your picture and let you check first.After confirmed, we will arrange the production.
2.What are your payment terms?
Can pay 30% despoit before Production,You can transfer the deposit byT/T (wire transfer), Paypal, Western Union, Credit Card etc.
3. Do you accept retail custom order? Do you also make customized design?
Yes,we accpet retail order.And welcome to provide pictures and designs to us for customizing.
4. Can I get an additional discount?
If order quantity is big,there maybe Price is very favourable. Welcome to talk with us about your demands.
5. Are you sure the packing will be excellent?
Yes, we ensure that our packing is safe enough. We use strong wooden crates for outside packing. Inside, we use
bubble warp to protect the products.
6. Could you supply Door-to-Door Delivery How long can my order be finished?
Yes, we are very good at Door to Door Delivery, please inform us your detailed address, then we can check the freight cost to your home directly.It will depend on your order quantity and the complexity of products you purchased. Normally one container order needs30-40 days.
7. How do we ship the goods? Are you sure the packing will be excellent? If there have damage happens during the
transportation,who will be responsible for that?
We will quote you the ocean freight, If the goods is not large, it will be loaded by air freight or Express. Yes, we are sure that our packing is safe enough. In addition, we will buy all risks insurance as per your requirement. In the case of damage
happens,firstly you can refer to the insurance company to claim the damage. If the damage occurred due to the fault of
packing,ourcompany will take our responsibility.